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SHIPPING POLICY

Thank you for your orders. You must be looking forward to receiving your products from AC Healthy Solutions, so we offer the following shipping options.

Orders are shipped using Australia Post eParcel standard service.

Australia domestic deliveries

  • Standard Domestic Delivery Fee is flat rate A$8.

  • FREE shipping on all Australian orders over A$100.

  • You can opt to collect your orders from the Markets where we operate. Please check dates and locations of the Markets before using the self collect option.

International deliveries

  • Standard Delivery Fee is flat rate at A$15 anywhere outside of Australia.

  • If you are ordering directly from our overseas agent, then their postage fees apply.

Other shipping terms and conditions

 

  • All shipping fees mentioned are in Australian Dollars

  • Shipping charges by our delivery agent may change depending on global unforeseen situations. Follow our social media and newsletters for updates.

  • Delivery is subject to stock availability and payment authorisation. 

  • Orders will be dispatched the next business day, unless otherwise stated.

  • All orders are shipped Monday to Friday, excluding Australia's National and NSW public holidays.

  • Order tracking information will be emailed to your nominated email address and once you receive your shipping confirmation email you can track your order using the tracking number provided.  

  • ​If the tracking link is not available you can paste your tracking number into the search bar in the Australia Post tracking page at: https://auspost.com.au/mypost/track/#/search

Delivery time

In most normal instances, you will receive your order within 10 days if shipped to an Australian address.

 

AC Healthy Solutions works closely with international shipping agents and post offices to ship our orders as quickly and efficiently as possible.

There are some things that are beyond our control for e.g. Acts of God, strikes, pandemic etc.

 

If there are shipping and aviation restrictions in force due to global unforeseen situations then the Australian Government will advise on stability of that situation.


Please understand that domestic and international deliveries may be delayed due to such situations. AC Healthy Solutions monitors the situation closely and continues to ship orders as quickly as possible.

Please refer to this website https://auspost.com.au/service-updates for delivery updates.

Contact

If you have a question about your delivery, please contact us achealthysolutions@gmail.com.

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