RETURNS AND EXCHANGE POLICY
What items can be returned?
As these are food items, they cannot be returned unless
Your order arrives damaged
You received a different item from your order
If you are unhappy with your order in any way, please contact us on firstname.lastname@example.org
Please contact us email@example.com and in the email provide us with the following information within 3 days of receiving your orders.
Your First and Last Name
Your email address
Your phone number
Your full address
The item/s to be returned
The order or invoice number
Reason for exchange or return
We will approve your refund or exchange via email.
You can then send us your item which may need to be inspected. Some faults/damage may have to be assessed by us before a refund or replacement can be issued.
Returned items must be unopened and unused in their original packaging for hygiene reasons.
AC Healthy Solutions is responsible for paying for the shipping costs for returning items that have been approved for return or exchange.
To ensure prompt delivery of returned items to us, we recommend using a trackable postal service, obtaining proof of posting and insuring for the value of the item.
The returned items are your responsibility until they reach us and should be carefully packaged for posting to avoid any damage.
If an item is received in an unsuitable condition, it may have to be sent it back to you. We will notify you by email of the approval or rejection of your return.
We are not responsible for any items returned by mistake.
Once returned items are received, it will take 3-5 business days to process the return procedure before a replacement item is sent, or a refund payment is processed.
If a refund is processed to a credit card, this will take 2 - 3 days to appear on the credit card statement
Return information that are incorrectly completed will create a delay in processing.